Guest Policies

Policies & Procedures at The Retreat on Charleston Peak

Arrival & Departure

Check in time is after 3pm. Check out time is 11am. Failure to check-out by noon my result in $50 late check-out fee. Failure to check out by 4:00 pm will result in an additional night being charged at the prevailing rate.

Rates

Rates are for single or double occupancy, and include our full, hot breakfast. All rates are subject to change without notice. Rates also are subject to the Nevada Lodging Tax.

We allow a maximum of three people for single rooms and five people for two- room suites.

Pets

We welcome service animals and pets. Pets carry an additional $25/night for one, and $50/night for two or three. More than three animals are not allowed in a single room. The Hotel reserves the right to ask badly behaved animals to leave.

Payment methods

We accept cash, VISA, MasterCard, Discover, and American Express for payment. A credit card number is required to hold your reservation. Payment at check-in can be in any form above.

We place hospitality authorizations (holds) on charge accounts, which may result in funds being reserved by your financial institution. The Hotel is not responsible for any fees charged by your financial institution. The use of debit cards is discouraged.

You agree that any balance not covered by other means may be charged to the credit or debit card on file. This includes, but is but not limited to: restaurant and/ or bar bills charged to your room, room damages, authorized tips, and missing linens & robes. It also includes any charges on rooms which you are responsible for, either directly or indirectly.

Smoking

We are a Non-Smoking Inn. Smoking inside the Inn will result in an immediate request to leave, and an additional cleaning fee of $250. No refunds will be given for unused portions of the reservation.

If you would like to smoke outside, we will be happy to provide you with an ashtray.

Safety

Our Inn has a fully-integrated fire detection system and has been updated to meet all current fire codes.

Breakfast

Breakfast is served in the dining room from 7am to 11am seven days a week.

Accessibility

The Retreat is accessible with a street-level entrance and first floor rooms. We have ADA-approved Standard King rooms, Double Queen, and King Suites specifically designed to accommodate people with disabilities.

Open flames

No candles or open flames are permitted. You must ask for permission from the front desk to use our fire pits.

Memberships

We are members of the Professional Association of Innkeepers International (PAII).

Cancellation Policy

For normal nights, if notification of a cancellation is received by 5pm the day before the scheduled arrival, a cancellation fee will not be charged. If notification of cancellation is received before 7pm the day of arrival, a cancellation fee of $35.00 will be charged, per room canceled. No-shows will be assessed a full night’s stay, and the remainder of the stay will be canceled.

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